Dear Leon,
Once again, I want to compliment you on your moving services and employees. From the first time i spoke to Kym until the end of the move, your staff has been polite,professional, and reliable.
Richard and Dave arrived on time at my daughter's apartment in Davis, California on Tuesday Feb 4. They were pleasant and efficient, putting us at ease!
Dave and Ricardo arrived at the new apartment in West Los Angeles on time Yesterday. As you already know,they had to wait 3 hours before being able to unload the truck because the apartment was not ready. When I learned that we could not get into the apartment at 9:00 a.m. as had been promised, I called your office. Once again, Kym handled this problem in professional manner. As I wrote to Westside Rentals, who referred us to you, Dave said "being angry will only make the situation worse" and he said that he "understood how stressful moving can be even WITHOUT unexpected problems."
There are usually horror stories about moving companies. In my case, the horror story revolves around the management of the apartment complex into which my daughter moved-NOT the movers!
Thank you again!
Sincerely,
Marcia Kanofsky
Tarzana,CA